Shipping Information

At Bolvista, we aim to deliver your orders as quickly and efficiently as possible. Below you will find important details about our shipping process.

Shipping Methods

1. Standard Free Shipping
   • Handling Time: 3 business days.
   • Shipping Time: 15-20 business days post-order.
   • Details: Your order enters our production queue to be manufactured. Once ready, you’ll receive your tracking number.
2. Priority Processing + Free Shipping
   • Handling Time: 3 business days.
   • Duration: 10-20 business days post-order.
   • Details: Your order skips the standard queue, accelerating the production process. Once manufactured, you’ll receive your tracking number.
3. Order Cutoff Time: 5 PM EST.

Manufacturing Lead Times

• Dedication to Craftsmanship: Every product is crafted with precision and care to ensure perfection.
• Understanding Delays: Intricate designs may require additional crafting time.
• Tracking Information: If tracking seems delayed, rest assured we’re meticulously crafting your product.

Modifications and Cancellations

• Immediate Action: Email support@bolvista.com within 12 hours of purchase for modifications or cancellations.
• Post-Processing Orders: For processed orders, refer to our Return Policy for return and refund details.

Incorrect Address

• Ensure Accuracy: Double-check your delivery details to avoid delays.
• Responsibility for Loss: We cannot be held responsible for lost or unclaimed parcels due to incorrect addresses.
• Package Recovery: For missing packages, contact the carrier directly.

Taxes and Duties

• Local Levies: Taxes and duties imposed by local authorities or governments are beyond our control.
• Your Accountability: Customers are responsible for all applicable import duties, customs, and local taxes.

Damage Protection

• Benefits: Your product arrives safely, or we cover the cost and ship a replacement. Additional foam padding and enhanced packaging ensure maximum protection.
• How to Add: Turn on the slider in your cart for $9.95 to cover potential shipping issues caused by rough delivery.
• Claim Process: Contact us for a hassle-free claim in case of loss or damage.
• Non-Refundable: This add-on fee is non-refundable once paid.

International Shipping

• Global Delivery: We ship to 120+ international locations. Contact us for specific details or restrictions.
• Additional Charges: International orders may incur extra fees due to customs and duties.

Delayed Deliveries

Once your order is handed to the courier, delays may occur due to:

1. Weather conditions.
2. High demand during holidays or sales.
3. Courier operational issues.
4. Customs clearance processes.

Frequently Asked Questions (FAQs)

• Where is my order? Track it using the tracking number in your shipment confirmation email or on your "My Orders" page after logging in.
• Can I change my shipping address? Changes can only be made within 12 hours of ordering by emailing support@bolvista.com.